Ayesa Digital and Flexxible forge a strategic alliance to revolutionise IT management through proactive self-healing

Ayesa Digital has integrated Flexxible’s technology into its Hyperautomation Suite, enhancing the user experience by anticipating and automatically resolving 15% of incidents.

Ayesa Digital has also deployed the solution across its own organisation, achieving significant efficiencies in its internal processes.

Ayesa Digital, one of the five leading technology services companies in the Spanish market, has entered into a strategic alliance with Flexxible, Europe’s leading platform for digital workplace management solutions. As a result of this collaboration, Ayesa Digital has integrated Flexxible’s technology into its innovative Hyperautomation Suite as one of the solutions that will strengthen its Proactive Self-Healing module.

This integration represents a paradigm shift in technical support. The Proactive Self-Healing module acts as an intelligence layer that enables incidents affecting workplace environments to be monitored, detected and resolved automatically, often before users are even aware of the issue. This translates into a substantial improvement in user experience and increased productivity by minimising interruptions and downtime.

Furthermore, the solution’s architecture, based on an evolutionary microservices model, paves the way for the continuous expansion of capabilities. This evolution will enable new use cases to be incorporated rapidly, progressively increasing the automation of routine tasks, reducing the need for on-site support, and advancing towards an operating model that is increasingly autonomous, efficient and scalable.

The internal deployment at Ayesa Digital, which provides services to more than 11,000 professionals, has made it possible to validate the potential of this synergy through the optimisation and efficiency gains achieved across multiple processes. As a result, 15% of incidents are now being resolved automatically and, more importantly, proactively. This direct adoption provides tangible evidence of the value and robustness of the integrated solution, reinforcing the company’s ability to offer its clients a proven proposition based on real-world experience and measurable results.

“This alliance with Flexxible is not merely a technology partnership; it is the embodiment of our vision for the future of IT support: a proactive, intelligent model focused on employee experience,” said a spokesperson for Ayesa Digital. “By integrating it into our Hyperautomation Suite and using it ourselves, we are not only offering our clients a proven solution, but also sharing our own success story with them.”

Through this alliance, Ayesa Digital strengthens its portfolio of high value-added services, consolidating its position as a leader in digital transformation and hyperautomation within the market.